Privacy Policy

At Winner Casino, we take your privacy seriously. We know you’re trusting us with personal information, and we treat that responsibility as a core part of running a secure, regulated gaming service. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what choices you have.

Scope and Acceptance

This Privacy Policy applies to Winner Casino’s website, mobile experience, and any related services we provide (such as customer support and account verification).

By creating an account or using our services, you confirm that you have read and accepted this Privacy Policy. If we update the policy, the latest version will apply from the date it is published. Continuing to use Winner Casino after changes are posted means you accept the updated terms.

Data Processing and Compliance

We process personal data to operate a gambling account safely and lawfully. This includes verifying identity, processing payments, preventing fraud, and meeting legal and regulatory requirements (including anti-money laundering rules, where applicable). Without this processing, we may not be able to offer you full access to our services.

Information We Collect

We may collect the following categories of personal information:

  • Account and registration details: name, date of birth, address, email, phone number, username, and other information you provide when you register.
  • Verification information: identity documents and supporting information required for KYC checks (such as ID, proof of address, or payment-method verification).
  • Communication records: messages and logs from support channels, including email and live chat.
  • Transaction data: deposits, withdrawals, payment method details (handled securely), and betting/activity records linked to your account.
  • Technical and usage data: device identifiers, IP address, browser type, pages visited, and activity logs used for security and performance.
  • Responsible gambling data: information linked to limits, exclusions, or checks designed to support safer play, where applicable.

How We Use Your Information

We use personal data for purposes such as:

  • Creating and maintaining your account
  • Processing deposits, withdrawals, and gameplay-related transactions
  • Providing customer support and responding to requests
  • Verifying identity and completing compliance checks
  • Protecting accounts against fraud, abuse, and security threats
  • Meeting legal and regulatory obligations
  • Investigating disputes, chargebacks, and suspected prohibited activity
  • Improving site performance, usability, and service reliability
  • Sending marketing messages only if you have given consent (where required)

Marketing Communications

If you opt in (or where permitted by applicable law), we may send you promotional messages about Winner Casino offers, bonuses, and updates.

You can opt out at any time by adjusting your communication preferences in your account settings or by contacting customer support. Opting out of marketing does not affect essential service messages (for example, security alerts or important account notifications).

Sharing and Disclosure of Information

We do not sell or rent your personal data.

We may share information only when necessary and under appropriate safeguards, including:

  • Within our business operations: with authorised staff and affiliated entities where needed to deliver services.
  • Payment and financial providers: to process deposits, withdrawals, and fraud checks.
  • Verification and compliance partners: for KYC/AML screening, identity checks, and risk monitoring.
  • IT and security providers: for hosting, analytics, security monitoring, and service maintenance.
  • Legal and regulatory bodies: where we are required to comply with legal obligations, court orders, or regulator requests.

Where third parties process data on our behalf, they must follow confidentiality and data protection obligations.

Data Security

We use technical and organisational measures designed to protect your information against loss, misuse, unauthorised access, alteration, or disclosure. This includes access controls, security monitoring, and secure handling of sensitive data. No online system can be guaranteed 100% secure, but we work to keep protections current and appropriate to the risks involved.

Data Retention

We keep personal data only for as long as needed to:

  • provide the services you request,
  • resolve disputes and enforce agreements,
  • comply with legal and regulatory requirements.

When gambling and anti-money laundering rules apply, certain records may need to be retained after account closure for the legally required period (commonly at least five years, depending on jurisdiction). After retention periods expire, data is securely deleted or anonymised.

Cookies and Similar Technologies

Winner Casino uses cookies and similar technologies to:

  • keep the site working correctly (essential cookies),
  • remember preferences,
  • understand how the site is used and improve performance,
  • support marketing and advertising features where enabled.

You can manage cookies through your browser settings. If you block certain cookies, parts of the site may not function properly.

Your Rights

Depending on your location and applicable law (including GDPR where relevant), you may have rights such as:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to fix inaccurate or incomplete information
  • Deletion: request deletion of data where we are not required to keep it
  • Objection: object to certain processing, including marketing
  • Restriction: ask us to limit processing in specific circumstances
  • Portability: request certain data in a structured, commonly used format
  • Complaint: lodge a complaint with a relevant data protection authority

Some requests may be limited by legal obligations, especially around responsible gambling, fraud prevention, and regulatory recordkeeping.

Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, contact Winner Casino customer support and ask for the data protection contact. We will respond within the timeframes required by applicable law.

Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. The latest version will always be the one published on Winner Casino’s website.